Cloud Telephony + AI Automation for Bitrix24
USTelephony24AI helps sales, service, and operations teams handle calls, SMS, routing, analytics, and AI-assisted conversations inside Bitrix24 with a cleaner workflow, scalable usage, and predictable billing.
Why teams switch
Route calls and messages instantly based on rules and AI signals.
Track conversations, usage, and team performance in one place.
Add AI voice and text features without rebuilding your stack.
Everything you need to modernize communication
Designed for organizations that want stronger call handling, better customer response, and AI-powered assistance without leaving Bitrix24.
Intelligent Routing
Direct calls using IVR logic, queue settings, team availability, and smart routing decisions.
AI Voice + Text
Use AI agents to respond, qualify, assist, and escalate conversations more efficiently.
Conversation Tracking
Capture recordings, voicemails, SMS activity, and reporting signals for better oversight.
Operational Flexibility
Scale users, numbers, AI credits, and integrations as your business grows.
How it works
A simple path from setup to fully connected communications.
Choose your plan
Start with the user count and communication volume that fits your team.
Connect Bitrix24
Link calls, CRM activity, workflows, and routing events into your processes.
Enable automation
Add AI credits, SMS compliance, webhooks, and call handling logic.
Optimize performance
Review analytics, tune flows, and scale usage over time.
Simple plans for growing teams
Choose a plan based on users and expected usage, then scale with add-ons and AI credits as needed.
- 200 minutes / user
- 50 SMS / user
- Core telephony tools
- Best for smaller teams
- 500 minutes / user
- 200 SMS / user
- Reporting and routing enhancements
- Great for active sales/service teams
- 1,000 minutes / user
- 500 SMS / user
- Advanced communication capacity
- Built for scaling organizations
- Custom user and usage plans
- Expanded integration options
- Advanced support scenarios
- Ideal for complex deployments
AI credit model
AI features are billed separately through a simple credit structure so you only pay for advanced automation when you use it.
- 1 credit = $0.01
- Voice AI: 15 credits / minute
- Text AI: 5 credits / interaction
- Sentiment analysis: 1 credit / call
- Smart routing: 0.5 credits / decision
Billing logic
- Plan purchase: users x plan price
- Add user: prorated during current cycle
- Remove user: effective end of cycle
- Upgrade: immediate with prorated adjustment
- Downgrade: applies next cycle
- Auto-recharge: refills balance at threshold
Use cases by team
Create communication workflows that fit how your departments actually operate.
Sales Teams
Handle inbound calls faster, send follow-up SMS, and connect conversation activity to CRM workflows.
Customer Service
Use IVR, queues, recordings, and AI assistance to improve response consistency and coverage.
Operations
Coordinate routing rules, automate status changes, and monitor usage, compliance, and performance.
Frequently asked questions
What happens if I exceed my minutes?
Overage rates apply based on your plan and are deducted automatically from your available balance.
Do unused minutes roll over?
No. Included usage and AI credits reset according to the billing cycle unless otherwise defined in a custom agreement.
Can I upgrade or downgrade anytime?
Yes. Upgrades take effect immediately with prorated billing adjustments, while downgrades apply at the next billing cycle.
How are AI features billed?
AI capabilities are billed through a credit system tied to specific actions such as voice minutes, text interactions, sentiment analysis, and routing decisions.
Is Bitrix24 integration included?
Yes. The platform is designed for Bitrix24-aligned workflows, including CRM activity support, telephony processes, and automation readiness.
Ready to simplify telephony inside Bitrix24?
Launch a cleaner communication workflow with calling, SMS, IVR, analytics, and AI assistance built for operational scale.
Effortless Integration
Streamlined Setup Process
Quick Onboarding
User-Friendly Interface
Real-Time Support
Continuous Updates
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