PRIVACY POLICY
Effective Date: 4/13/2026

Kala Group Technologies LLC (“Company,” “we,” “us,” or “our”) operates the USTelephony24 AI platform (“Platform”). This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. INFORMATION WE COLLECT

a. Personal Information
Name, email, phone number
Account credentials
Billing and payment information
b. Usage Data
Call logs, SMS/MMS records
AI interactions and prompts
Device and browser information
IP address and location data
c. Communication Content
Voice recordings (if enabled)
Transcriptions
Messages sent/received through the Platform

2. HOW WE USE YOUR INFORMATION

We use data to:

Provide and operate the Platform
Process transactions
Improve AI models and system performance
Ensure compliance with legal and telecom regulations
Detect fraud, abuse, or security issues
3. AI DATA PROCESSING
AI inputs and outputs may be processed to improve system performance
We may use anonymized or aggregated data for training and analytics
Sensitive data should not be submitted unless necessary

4. SHARING OF INFORMATION

We may share your data with:

Telecommunications carriers (for call/SMS delivery)
Service providers (hosting, analytics, payment processors)
Legal authorities when required by law
Compliance partners for 10DLC and regulatory requirements

We do NOT sell your personal data.

5. DATA RETENTION

We retain data:

As long as necessary to provide services
To comply with legal obligations
To resolve disputes and enforce agreements

6. YOUR RIGHTS

Depending on your location, you may have rights to:

Access your data
Correct inaccuracies
Request deletion
Opt out of certain processing

To exercise rights, contact us at: admin@ustelephony24ai.com
7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards. However, no system is 100% secure.

8. CALL RECORDING & CONSENT

You are responsible for:

Notifying call participants of recording where required
Obtaining consent under applicable laws

9. COOKIES & TRACKING

We may use cookies and similar technologies to:

Enhance user experience
Analyze usage
Maintain sessions

10. THIRD-PARTY SERVICES

The Platform may integrate with third-party services. Their privacy practices govern their data handling.

11. INTERNATIONAL USERS

If you access the Platform outside the U.S., you consent to data transfer to the United States.

12. CHILDREN’S PRIVACY

The Platform is not intended for users under 18. We do not knowingly collect data from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Continued use indicates acceptance.

14. CONTACT INFORMATION

Kala Group Technologies LLC
2215 N 23rd St STE 1036, McAllen, TX 78501
Email: admin@ustelephony24ai.com